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Return Policy

 

To start the return process, please CLICK HERE for our Online Returns tool.

 

Effective on December 27, 2011

 

Original Receipt

 

The original receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a Nurail store, a valid photo ID is also required.

 

Return Period

 

You may return new, unopened items within 30 days of delivery for a refund. Items sent back over 30 days will be given store credit only. Returns or exchanges are not allowed past 90 days.

 

Non-Returnable Items

 

Some items cannot be returned, including:

 

  • Special order items as indicated on the product page
  • Labor, delivery and/or completed installation or professional services
  • Digital content (e.g., literature or software downloads)
  • Consumable items such as batteries or opened chemicals
  • Items that are damaged or abused
  • Items that are missing accessories such as controls, cords and cables
  • Etched or otherwise personalized items
  • Pipe modified (ex: cut, threaded, grooved) to specification by our fabrication shop

 

Nurail reserves the right to deny any return or exchange.

 

Returns In Store

 

Avoid shipping charges and receive a refund more quickly by returning your items directly to Nurail. Include all original packing materials, manuals and accessories. You are required to bring both your receipt or packing slip and a valid government-issued photo ID.

 

Returns By Mail

 

You can also return online purchases through the mail. To return your online purchase by mail:

 

  1. Submit a return request by logging into My Account and viewing your order. A return items link will appear on the order.
  2. Pack your return in the original shipping package, if possible. If not, please pack your return sufficiently as to not sustain damage during shipping.
  3. Include all manuals and accessories.
  4. Send your return to:
    Nurail Return Center
    303 Binney Street
    Cambridge, MA 02142 United States

 

For proof of delivery, we require that you return items via UPS, FedEx or a traceable USPS service. Nurail is not responsible for items lost in shipping.

 

Refund Method

 

For online purchases:

Refunds will be credited to the original credit card, PayPal account or Google Checkout account. Any amounts deducted from a gift card or will be credited to the gift card used.

 

For in-store purchases:

Your refund will generally be in the same form as the original purchase. However, when the item was paid with cash or debit in an amount greater than $500 or in a check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card will be credited to the gift card used.

 

Please refer to the return period section above for information about items returned after 30 days.

 

Promotional Items

 

When returning an item with a free tag-along item promotion, you must also return the tag-along item. If you don't, the refund amount will be reduced to reflect the value of the tag-along item.

 

Cancellation/Handling Fee

 

At the discretion of Nurail, and handling fee of up to 25% may be charged for items that are returned or exchanged, unless the error was caused by Nurail.

 

In the rare case that a special order item is accepted for return, there may be an additional handling fee by Nurail’s vendor – which will be passed on and deducted from your credit.



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